Vicidial Hosting

VICIDIAL is an open source dialing solution designed to interact with the Asterisk Open-Source PBX Phone system. It acts as a complete inbound/outbound call center suite with inbound email support. As a predictive auto dialer, VICIdial allows inbound call routing, setting up different combinations of features, full call reporting, also email communication modules.

VICIdial has been in active development for many years and still is popular across different industries. There are currently over 4,000 installations of VICIdial in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations. VICIdial has added powerful PBX features overtime, but the prior advantage is that it’s an open source auto dialer with AGPLv2 license, making instant calling possible for call centers.

 

 

Inbound, Outbound and Blended call handling
Predictive dialing integrated call recording
Inbound Email handling
Outbound agent-controlled, broadcast
Web-based agent and administrative interfaces
Three-Way calling within the agent application
Web-configurable IVRs and Voicemail boxes
Scheduled Callbacks: Agent-Only and Anyone

Predictive dialier &call recording

Call handling

Outbound broadcast

Three-Way calling

Scheduled Callbacks

IVRs & Voicemail boxes

Web-based interfaces

Inbound Email handling

 

Need a state-of-the-art call center solution? Let us install Vicidial autodialer for you

 

 

Benefits coming with VICIdial auto dialer

 

Full USA, Canada and UK regulatory compliance capability
Ability to have agents operate remotely
Scalable to hundreds of seats
Ability to use standard Telco lines and VOIP trunks
Open-Source AGPLv2 licensed, with no software licensing cost

Full USA, Canada and UK regulatory compliance capability

Ability to have agents operate remotely

Scalable to hundreds of seats

Ability to use standard Telco lines and VOIP trunks

Open-Source AGPLv2 licensed, with no software licensing cost

 

The call center agent’s interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. With VICIdial you can not only build the phone system for your call center but also become a reseller.

IP2Voice provides VICIdial hosting solutions. If you feel uncertain about your tech-savviness to get things done, we are here to help you set up your phone system. Our VoIP hosting service is backed by 24/7 technical support via chat, ticket and calling. Take care of your contact center, and it will take care of your business!

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server listings

conference listings

statuses within this system

carrier listings

Server stats and reports

Vicidial settings

real time campaign summary

agent time detail

performance comparison report

user listings

add a new user

user list new limits form

inbound report by DID

inbound IVR report

sales inbound script

server stats and reports

vicidial status

inbound report

vicidial real-time

Modify a DID record

remote agent listings

modify a script

inbound group listings

remote agent extension overdrive listings

call menu listings

administration

server listings

conference listings

statuses within this system

carrier listings

Server stats and reports

Vicidial settings

real time campaign summary

agent time detail

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