VICIDIAL is an open source dialing solution designed to interact with the Asterisk Open-Source PBX Phone system. It acts as a complete inbound/outbound call center suite with inbound email support. As a predictive auto dialer, VICIdial allows inbound call routing, setting up different combinations of features, full call reporting, also email communication modules.
VICIdial has been in active development for many years and still is popular across different industries. There are currently over 4,000 installations of VICIdial in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations. VICIdial has added powerful PBX features overtime, but the prior advantage is that it’s an open source auto dialer with AGPLv2 license, making instant calling possible for call centers.
Predictive dialier &call recording
IVRs & Voicemail boxes
Inbound Email handling
Full USA, Canada and UK regulatory compliance capability
Ability to have agents operate remotely
Scalable to hundreds of seats
The call center agent’s interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. With VICIdial you can not only build the phone system for your call center but also become a reseller.
IP2Voice provides VICIdial hosting solutions. If you feel uncertain about your tech-savviness to get things done, we are here to help you set up your phone system. Our VoIP hosting service is backed by 24/7 technical support via chat, ticket and calling. Take care of your contact center, and it will take care of your business!